These terms and conditions of sale are agreed upon by the company VICTOIRE, with a share capital of €5,000, whose registered office is located at 24 rue Barbès, 97110 Pointe-à-Pitre, registered with the Trade and Companies Register of Pointe-à-Pitre under number 884 093 238, hereinafter referred to as "Maison Victoire" and managing the website https://www.maisonvictoirepap.com, and on the other hand, by any natural or legal person wishing to make a purchase via the website https://www.maisonvictoirepap.com, hereinafter referred to as "the buyer."

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Article 1. Purpose

These terms and conditions of sale aim to define the contractual relationship between Maison Victoire and the buyer and the conditions applicable to any purchase made through the website https://www.maisonvictoirepap.com. Purchasing a product through this site implies unreserved acceptance by the buyer of these terms and conditions of sale, which the buyer acknowledges having read before placing the order. Before any transaction, the buyer declares that the purchase of products on the site https://www.maisonvictoirepap.com is unrelated to their professional activity and is limited to strictly personal use, and that they have the full legal capacity to engage under these general conditions of sale.

Maison Victoire reserves the right to modify these terms and conditions of sale at any time to comply with any new regulations or to improve the use of its site. Therefore, the applicable conditions will be those in effect on the date of the order by the buyer.

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Article 2. Products

The products offered are those listed on the website https://www.maisonvictoirepap.com by Maison Victoire, subject to availability. Maison Victoire reserves the right to modify the product assortment at any time. Each product is presented on the website with a description detailing its main technical characteristics (volume, use, composition, etc.). The photographs are as accurate as possible but are not binding on the Seller. The sale of the products presented on the website https://www.maisonvictoirepap.com is intended for all buyers residing in countries that fully allow the entry of these products into their territory.

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Article 3. Prices

The prices listed on the product pages of the online catalog are in Euros (€) inclusive of all taxes (VAT included) based on the applicable VAT rate on the order date. Any change in the VAT rate may be reflected in the product prices. Maison Victoire reserves the right to change its prices at any time, but the price listed in the catalog on the order date will be the only price applicable to the buyer. The indicated prices do not include delivery charges, which are billed in addition to the price of the products purchased, based on the total order amount.

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Article 4. Ordering and Payment Methods

Maison Victoire offers the buyer the opportunity to order and pay for products in several steps, with secure payment by credit card. The customer selects one or more products to add to their cart, which they can delete or modify before validating the order and accepting these general conditions of sale. They will then enter their contact details and choose the delivery method. After validating the information, the order will be considered final and will require payment from the customer, according to the specified terms. If the payment is accepted, the order is recorded, and the contract is definitively formed.

Order confirmation entails acceptance of these terms of sale, acknowledgment of full understanding, and a waiver of one's own purchase conditions. All data provided and the recorded confirmation will serve as proof of the transaction. If the buyer has an email address and provided it on the order form, Maison Victoire will send confirmation of the order registration via email.

If the buyer wishes to contact Maison Victoire, they can do so by email at contact@maisonvictoirepap.com or by phone at +590 691 246 411.

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Article 5. Retention of Ownership

Maison Victoire retains full ownership of the sold products until the price, including all fees and taxes, is fully paid.

 

Article 6. Right of Withdrawal

According to Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise the right of withdrawal and return the product to the seller for an exchange or refund without penalty, except for return costs.

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Article 7. Delivery

Deliveries are made to the address indicated on the order form, which must be within the agreed geographical area.

Delivery of the products can take place at Maison Victoire, 24 rue Barbès, 97110 Pointe-à-Pitre. Orders are delivered to the hotel reception, every day from 9 am to 12 pm and from 3 pm to 7 pm. The customer will be informed by email of the product's availability at the hotel. The package is available at the hotel for 10 working days following the email confirmation. It is not necessary to go there before receiving these notifications. Beyond this period, the order will be canceled.

Deliveries can be made by La Poste via COLISSIMO, a delivery service with tracking, delivered without a signature. Delivery times are indicative; if they exceed thirty days from the order, the sales contract may be terminated, and the buyer refunded. Maison Victoire can provide the buyer with the tracking number of the package by email. The buyer will be delivered to their home by their postman. In case of the buyer's absence, they will receive a notice of passage from their postman, allowing them to collect the ordered products at the nearest Post Office within a time frame indicated by the postal services. Risks associated with transport are borne by the buyer from the moment the items leave Maison Victoire's premises. The buyer must check the condition of the packaging and contents upon delivery in the presence of the postal worker or delivery person. In case of damage during transport, any protest must be filed with the carrier within three days of delivery.

 

Article 8. Warranty

All products provided by Maison Victoire are covered by the legal warranty stipulated by Articles 1641 and following of the Civil Code. In case of non-compliance of a sold product, it can be returned to Maison Victoire, which will take it back, exchange it, or refund it. All claims, exchange, or refund requests must be made by email to contact@maisonvictoirepap.com within thirty days after delivery.

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Article 9. Liability

Maison Victoire, in the remote sales process, is only bound by an obligation of means. Its liability cannot be held for damage resulting from the use of the Internet, such as data loss, intrusion, viruses, service interruption, or other unintentional issues.

 

Article 10. Intellectual Property

All elements of the website https://www.maisonvictoirepap.com/ are and remain the exclusive intellectual property of Maison Victoire. No one is authorized to reproduce, exploit, or use in any way, even partially, elements of the site, whether in the form of a photo, logo, visual, or text.

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Article 11. Personal Data

Maison Victoire is committed to preserving the confidentiality of information provided by the buyer, which may be transmitted for using certain services. All information concerning them is subject to the provisions of Law No. 78-17 of January 6, 1978. The Internet user has the right to access, modify, and delete any information concerning them, which they can request at any time by email at contact@maisonvictoirepap.com.

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Article 12. Dispute Resolution

The European Commission has established a dispute resolution platform to collect any consumer complaints following an online purchase and forward them to the competent national mediators. This platform is accessible by clicking here.

These remote sales conditions are subject to French law. In the event of any disputes or litigation, the competent court will be that of Pointe-à-Pitre.

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